Slack Channels
Channels serve as the foundational organizational unit for workspace messaging. Teams create public or private channels dedicated to specific projects, departments, offices, or company announcements. All messages, files, and tools are centralized within the channel, creating a persistent, searchable archive. When new members join a project, they can scroll through historical channel conversations to review context, eliminating isolated email chains and ensuring full organizational alignment.
Slack Connect
Slack Connect allows organizations to extend channel messaging and direct communications to external partners, clients, and vendors without sharing full workspace access. External collaboration occurs within secure environments that maintain enterprise compliance and security standards, including encryption and key management controls. The feature eliminates spam and phishing risks associated with email, enabling faster creative approvals, reduced contractor meetings, and shorter client sales cycles.
Slackbot
Slackbot operates as a built-in virtual assistant designed to understand workspace context and adapt to individual communication styles. It helps employees analyze reports, create project briefs, prepare for meetings, and manage deal pipelines. Users can describe tasks in natural language, prompting Slackbot to route requests to appropriate background applications, trigger workflows, execute deep research on open-ended queries, or update customer relationship management records automatically.
Today Briefings and Summaries
Today provides users with an intelligent morning briefing that highlights critical updates, deal follow-ups, and upcoming priorities based on personal workload. AI features automatically condense long conversation threads and entire channels into concise recaps and daily summaries. This allows employees to quickly catch up on missed discussions, review meeting decisions, and extract actionable steps without reading through hundreds of unread chat messages.
Enterprise Search
Enterprise search retrieves information across all conversation records, uploaded files, PDFs, images, support tickets, and connected external systems like cloud drives and CRM platforms. By searching both unstructured message history and structured external data, the search tool allows users to locate critical documents, customer history, and historical workspace knowledge instantly without switching applications or asking colleagues for assistance.
Salesforce Channels
Salesforce channels act as dedicated hubs that combine team chat discussions with live customer relationship management data. Built specifically around accounts, sales opportunities, or service cases, these specialized channels allow cross-functional teams to monitor deal metrics, update pipeline status, receive real-time customer alerts, and share account insights in the same space where active team collaboration occurs.
Workflow Builder
Workflow Builder provides a visual, no-code interface with plug-and-play connectors to automate routine business tasks. Teams can configure custom workflows to route approval requests, add spreadsheet entries, update CRM systems, and send automated channel notifications. Recent improvements include Model Context Protocol (MCP) tool support for managing lists directly, as well as enhanced handling of multi-item groups within automated workflows.
Huddles and Clips
Huddles enable rapid audio and video communication directly within channels or direct messages, allowing team members to discuss urgent topics or work side-by-side virtually. During huddles, built-in artificial intelligence automatically generates meeting notes to keep participants aligned. Complementing live huddles, Clips allow users to record and share short asynchronous video or audio updates within channels for later viewing.
Slack Canvas
Canvas provides a persistent document space within channels or workspaces where teams can format text, store reference materials, attach files, and embed action items. It allows structured information sharing alongside active chat streams. Canvas includes flexible permission settings, such as a comment-only role, ensuring safe document sharing while preventing unauthorized modifications by collaborators.
Work Objects
Work Objects enhance how third-party application data is displayed within messaging channels. Instead of standard hyperlink text, Work Objects display rich, interactive previews from integrated platforms like project management or document tools. Users can interact directly with these previews to modify records, update task statuses, approve pending requests, and change file permissions without switching platforms.
Slack Code
Slack Code brings artificial intelligence coding agents directly into team channels, transforming independent programming tasks into collaborative group efforts. Engineering teams can utilize coding agents to review source code, diagnose software bugs, collaborate on repository pull requests, and track deployment status directly alongside human developers within their standard communication channels.
Slack Lists
Slack Lists enable teams to organize, assign, and manage action items and project tasks directly inside the messaging platform. Users can create, track, and update list items within their workspace. With integrated Model Context Protocol (MCP) tools, artificial intelligence agents can directly read, write, and manage list items to keep project priorities synchronized.
