Sendcloud is a shipping platform that connects e-commerce businesses with global carriers to manage fulfillment operations.
Sendcloud is a web-based shipping software platform built to help e-commerce merchants, internet marketplaces, third-party logistics providers, and enterprise retailers manage parcel delivery operations. The platform brings together multi-carrier shipping, order processing, tracking communications, return handling, and transport intelligence within one system. By connecting webstores, warehouse platforms, and shipping couriers, the software enables businesses to organize daily shipping workflows without relying on manual address entry or operating separate carrier portals.
The software functions by pulling order data automatically from connected e-commerce systems, marketplaces, warehouse management applications, and enterprise resource planning systems. Merchants can control fulfillment tasks using a web dashboard interface or through open application programming interfaces. Once order records are imported, users can select delivery options and create dispatch labels individually or in bulk. Businesses can utilize carrier rates pre-negotiated by the vendor or upload their own existing commercial courier contracts when subscribed to a paid subscription plan.
To assist warehouse operations, Sendcloud incorporates a dedicated order processing tool named Pack & Go, which works in scanner mode or automatic click mode. Warehouse staff can scan picking lists or packing slips with handheld barcode scanners to bring up order details and generate dispatch labels in 6 seconds using single-scan capability. On the storefront side, the platform supports dynamic checkout setups, allowing merchants to show delivery methods, integrate interactive service point maps, and provide delivery date selection tools powered by API connections.
After packages are dispatched, the system automates post-purchase customer communication by sending delivery updates via email, text messaging, and chat channels across 6 local languages. Retailers can swap generic courier tracking pages for customized web portals featuring corporate logos, brand styling, custom CSS, promotional discount banners, product recommendations, and social media feeds. In addition, the software provides a self-service return portal that enables buyers to submit return requests and print return labels independently.
Background artificial intelligence functionality analyzes operational data to suggest courier choices based on transit speed, cost, and historical courier performance. AI tools also track shipment status events to surface early alerts for transit delays or expiring service point pickups, and manage automated messages with carrier desks to submit refund claims for delivery errors. Furthermore, merchants can monitor courier service levels by gathering direct post-delivery feedback from customers.
Online merchants use Sendcloud to manage multiple courier networks from one central system. By linking webshops and marketplaces, businesses configure shipping rules that automatically assign courier choices—such as green, evening, or standard delivery—to packages based on destination, weight, and carrier pricing, removing manual courier selection for individual orders.
Fulfillment teams use the Pack & Go tool to speed up order assembly without installing a full warehouse management system. Warehouse staff scan picking lists or packing slips using handheld barcode readers to display order information. Single-scan features allow staff to retrieve data and print dispatch labels in 6 seconds, reducing packing mistakes.
E-commerce retailers replace carrier tracking pages with custom tracking web pages and automated updates delivered via email, text messages, and chat tools. Businesses customize tracking portals with brand logos, CSS designs, discount codes, product recommendations, and review prompts, keeping buyers informed throughout delivery while driving return traffic to the storefront.
Retail brands establish a self-service return portal where buyers log return requests and print shipping labels independently. Merchants receive automated notifications when return labels are generated, allowing customer service and warehouse teams to track incoming return shipments centrally without handling individual manual email requests.
Merchants shipping packages internationally generate required customs forms alongside standard dispatch labels automatically. The software extracts line-item values, product descriptions, and recipient address details directly from connected store software or enterprise applications, facilitating cross-border shipping without manual address typing.
Support and logistics teams rely on artificial intelligence tools to identify shipment delays, damaged parcels, and expired pickups early. The automated AI capabilities manage back-and-forth messaging with courier help desks to submit claim forms, helping businesses recover carrier refunds while spending less manual time resolving transit issues.
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Sendcloud is a shipping platform tailored for online merchants to streamline package fulfillment. The system connects storefronts and marketplaces with couriers through a dashboard or API. When orders are received, data is automatically pulled into the software, enabling users to generate dispatch labels individually or in bulk, dispatch personalized tracking notifications, manage returns through a dedicated self-service page, and handle carrier claims.
No prior carrier contract is required. Sendcloud provides pre-arranged shipping rates with multiple logistics providers, allowing businesses to start dispatching packages right away. However, merchants who already possess commercial agreements with couriers can upload those contracts into the software provided they are on a paid subscription tier.
Sendcloud incorporates a Pack & Go feature that operates using scanner mode or automatic click mode without mandating a full warehouse management system. Warehouse staff scan barcode slips or picking documentation using handheld scanners. The single-scan capability allows staff to retrieve order data and generate transport labels within 6 seconds, decreasing processing errors and boosting fulfillment volume.
Retailers can swap generic courier updates for customized web pages featuring brand logos, bespoke CSS styling, promotional discount banners, item recommendations, buyer review prompts, and social feeds. Automated shipment notifications can be transmitted via email, SMS, and WhatsApp across 6 languages, including English, French, German, Italian, Dutch, and Spanish.
The software includes an automated self-service portal where buyers submit return requests and generate shipping labels independently. Merchants receive instant notifications when return labels are created, allowing support and warehouse teams to monitor incoming packages centrally rather than handling return inquiries manually over email.
Sendcloud embeds background artificial intelligence tools that recommend courier choices based on transport cost, speed, and historical performance. AI features also detect transit events to surface early warnings regarding delays or expiring pickup deadlines, and automate claims processing with carrier help desks to recover refunds for delivery issues.
Sendcloud automatically creates export documentation required for cross-border packages alongside standard shipping labels. By pulling product descriptions, declared values, and destination details directly from integrated online stores or enterprise applications, the software removes manual address entry and simplifies international shipping operations.
The platform connects with more than 100 pre-built integrations across webshop builders, online marketplaces, warehouse software, and enterprise systems. Supported platforms include Shopify, Magento, WooCommerce, Etsy, Amazon, PrestaShop, BigCommerce, Squarespace, OpenCart, Odoo, SAP Business One, Microsoft Dynamics 365, ShipHero, and Picqer, as well as an open API for custom software connections.
Sendcloud is built for online merchants, e-commerce stores, enterprise brands, internet marketplaces, and third-party logistics (3PL) providers operating across Europe and the United Kingdom. It serves fulfillment teams, warehouse packers, customer support agents, and logistics managers seeking to automate label printing, standardize tracking, streamline return handling, and track courier performance.
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Creates outgoing courier labels individually or in bulk using order data automatically imported from connected sales channels. Smart shipping rules automatically assign predefined delivery methods and couriers based on parcel criteria, removing manual address copying.
Accelerates order packing using scanner mode or automatic click mode. Warehouse staff use handheld barcode readers to scan picking lists or packing slips, enabling single-scan order lookup and label printing within 6 seconds.
Displays multiple shipping options at checkout, including same-day, evening, and green delivery choices. Includes a service point map integration and an API-driven delivery date selection tool to provide buyers with flexible delivery preferences.
Replaces standard carrier tracking pages with customizable web portals styled to match merchant brand identities. Supports company logos, custom CSS code, promotional discount banners, product recommendations, customer review prompts, and social media feeds.
Dispatches automatic order progress updates via email, text messaging, and chat apps from package dispatch to final delivery. Messages can be localized into 6 languages, including English, German, French, Dutch, Spanish, and Italian.
Provides an online portal where shoppers register return requests and generate return labels independently. Automatically notifies merchants when return labels are created and tracks incoming package statuses in one dashboard.
Employs background artificial intelligence to analyze shipment parameters and suggest courier options for each parcel based on transit speed, cost, and historical courier performance metrics.
Surfaces operational transit updates beyond basic courier data, delivering early notifications for package delays, expiring service point pickups, and transit exceptions so support teams can address delivery issues proactively.
Detects shipment errors early and manages automated communication exchanges with courier support desks. Submits documentation to claim carrier refunds for lost, damaged, or delayed parcels with minimal manual intervention.
Generates international export paperwork alongside parcel shipping labels. Automatically extracts item descriptions, customs values, and recipient address data from connected storefronts to facilitate cross-border order processing.
Aggregates transport milestone data and direct post-delivery feedback from customers to benchmark courier performance. Enables businesses to analyze delivery speed and courier reliability across different geographic regions.
Imports orders centrally from webshop builders, online marketplaces, warehouse software, and enterprise resource applications, maintaining synchronized order, tracking, and return statuses across connected software.
We don't publish prices: they change often and differ by country. Check current plans on Sendcloud's own pricing page.
Sendcloud structures its service across multiple subscription tiers, starting with a free plan option alongside paid subscription plans. Merchants can ship using Sendcloud's pre-negotiated carrier rates or upload their existing commercial courier contracts when subscribed to a paid plan. A 14-day free trial is available, and subscriptions can be canceled at any time. Sendcloud's website does not state specific plan names or storage limits.
Sendcloud offers pre-built connections to over 100 integrations spanning e-commerce webshop platforms, online marketplaces, warehouse management systems (WMS), enterprise resource planning (ERP) software, customer service tools, and automation applications. Custom integrations can be established using open APIs or manual CSV file imports. The vendor limits support for third-party plugins to ensure platform stability and prevent sync errors.
Sendcloud provides self-service learning materials alongside direct technical support options. Users can consult an online Help Center, developer API documentation, video tutorials via Sendcloud Academy, blog articles, shipping tools, webinars, and podcast episodes. Direct customer support is available by completing online contact forms, scheduling software demonstrations, or consulting with logistics experts. Platform operational status is monitored on a dedicated status webpage.
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This page was written with AI from 9 pages of sendcloud.com's own website (read on Sep 16, 2026) and checked automatically: no copied wording, no prices, and no figure that isn't on the vendor's site. Nobody on our team has tested Sendcloud.
