Auto Attendant
An automated greeting and routing system that operates continuously to manage incoming callers. The feature plays custom voice greetings and presents callers with menu options to reach specific employee extensions, department call groups, external numbers, or voicemail boxes without manual receptionist intervention, ensuring professional call processing at all hours of the day.
Toll-Free Numbers
Provides access to national toll-free prefixes such as 800, 888, 877, 866, 855, 844, and 833. Acquiring a toll-free number establishes immediate corporate credibility and allows organizations to build a national customer reach across North America regardless of their physical geographic office location.
Local and Vanity Phone Numbers
Offers localized phone numbers spanning nearly every area code across North America. Businesses can also choose customized vanity numbers that spell out memorable branded words or phrases, helping customers recall corporate phone details while matching the company's marketing identity.
Number Porting and Ownership
Allows organizations to transfer existing telephone numbers from their previous service provider into the platform without paying additional porting fees. Subscribers retain complete ownership of all their business numbers and retain the right to transfer numbers out to another carrier at any point.
Mobile Phone Application
Converts standard smartphones into business phone extensions. Through the mobile app, users can place outbound calls displaying their commercial caller ID, receive incoming business calls, inspect call history logs, send text messages, and check voicemail messages while working on the go.
Computer Softphone
Downloadable software application that turns laptop and desktop computers into virtual office desk phones. Users can place and receive calls, manage active transfers, check team availability, and adjust system settings directly from their personal computer interface.
Configured IP Desk Phones
Supports physical VoIP desk phones and cordless devices. When ordered through the vendor, hardware arrives pre-configured by technical support engineers, allowing users to activate physical office phones simply by plugging them into a local internet router and power supply.
Department and Staff Extensions
Enables account administrators to assign personal extensions to individual employees as well as configure department extensions. Department extensions can ring multiple user devices simultaneously across different physical office locations to ensure inbound sales or support calls receive quick responses.
Voicemail Transcription and Delivery
Captures missed calls in custom voicemail boxes. The system automatically transcribes audio messages into written text format and sends the transcription alongside the original audio file directly to the user's email address or mobile application inbox.
Team Presence and Call Transferring
Displays real-time status indicators showing whether team members are online, available, busy, or engaged on calls. Users can conduct blind or assisted call transfers, placing callers on hold while checking recipient availability before completing the transfer.
Call Scheduling and Custom Greetings
Allows administrators to automate how calls are handled during different times of the day or week. Users can upload custom greetings for regular operational hours, after-hours periods, and holidays, adjusting call routing rules to match changing business schedules.
Analog Telephone Adapters
Hardware adapters that allow companies to connect existing analog telephone units to the digital phone network. The adapter converts traditional landline signals into internet protocol packets, enabling legacy physical phones to access modern virtual phone functions.
