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Jane: Customer Service software

Jane is a clinic management software platform that handles appointment scheduling, patient charting, and medical billing.

What is Jane?

Jane is a practice management platform and electronic medical records system designed for allied health professionals and private healthcare clinics. The platform combines administrative, clinical, and financial workflows into a single operational system, allowing practitioners to coordinate appointments, record clinical notes, manage insurance billing, and communicate with patients. By centralizing routine clinic tasks, the software aims to minimize administrative workload and support daily business operations for healthcare providers.

Scheduling and patient communication features within Jane are built to streamline front-desk management. The online booking system enables patients to select treatment choices, choose healthcare providers, and reserve open time slots according to real-time calendar availability. Automated text messages and email notifications are sent to patients to confirm bookings and reduce missed appointments. Clinics can also employ virtual assistant and receptionist services, while clients access their appointments and care information through a mobile client application named Jane for Clients.

Clinical charting and patient care tools allow providers to record treatment details across patient visits. The platform includes customizable intake forms, clinical templates, and secure telehealth capabilities. Practices can send intake questionnaires and legal consent forms to patients prior to their appointments to accelerate check-in. During or following consultations, healthcare providers can use an artificial intelligence charting feature called AI Scribe, which converts encounter audio or notes into draft clinical charts for practitioner review and signing. Integrated telehealth tools support secure video consultations for individual clients, families, and patient groups.

Clinic administration, payment handling, and financial reporting tools are embedded directly into the software. The system manages insurance billing, eligibility checks, claim submissions, and outstanding patient balances. Built-in payment features allow staff to save client credit card details, collect fees online or during checkout, and generate invoices for services or retail product sales. Clinic owners can also compute and execute payroll within their accounts for both salaried employees and independent contract workers. Additional digital marketing options include an automated website builder that pulls account information to launch a practice site, alongside managed search engine optimization services.

Security infrastructure across the platform adheres to SOC 2 Type 2 criteria covering security, availability, processing integrity, confidentiality, and data privacy standards. Payment workflows comply with PCI DSS requirements without storing or transmitting raw payment card details on the platform. Security tools include two-step verification, retention schedule controls, and dedicated procedures for handling lost or stolen devices. Patient information remains private, and data processed by the platform is not used to train artificial intelligence models.

Main category
Customer Service
Official website
jane.app
Status
Not yet published

Jane use cases

Online Patient Self-Booking and Schedule Management

Clinics can allow clients to view available appointment slots, select treatment options, and choose their preferred practitioner through a self-service portal. Automated email and text notifications are dispatched to remind patients of upcoming visits, minimizing schedule gaps and front-desk phone calls. Practitioners can set up custom schedules, manage room availability, and allocate equipment resources from a central schedule board.

AI-Assisted Clinical Documentation and Charting

Healthcare providers can document client care using standardized templates, intake forms, and surveys. By enabling the AI Scribe documentation assistant during patient interactions, practitioners can automatically convert spoken dialogue or notes into structured chart entries. Providers review, edit, and sign off on notes in minutes, reducing charting time by two to five hours per week according to clinical users.

Insurance Billing and Electronic Claim Submissions

Administrative teams can handle insurance management, perform patient coverage checks, and generate electronic claim submissions. Staff can monitor unpaid invoices, calculate balances, and submit documentation directly to clearinghouses such as Claim.MD or TELUS eClaims. The integrated accounting structure allows clinics to bill secondary insurers, record client copays, and audit financial records within individual patient charts.

Rapid Clinic Website Generation and Maintenance

Practice owners can create a web presence in roughly 60 seconds using an artificial intelligence website builder that extracts services, staff bios, and facility information from their account. The generated site synchronizes on a daily basis with the platform, ensuring that updates to staff rosters or treatment offerings appear online automatically without manual editing or coding experience.

Managed Local Search Engine Optimization

Clinics seeking new patients can deploy a managed search engine optimization add-on. A dedicated specialist team conducts website health checks, optimizes Google Business Profiles, performs local keyword research, and updates web content monthly. This service helps practices improve their visibility across Google Maps, local search results, and artificial intelligence search engine surfaces to fill appointment calendars.

In-House Payroll Execution for Employees and Contractors

Practice owners and office managers can compute and process payroll payments directly inside their account dashboard. The system evaluates scheduling and financial data to calculate accurate compensation amounts for both salaried staff members and independent contract workers. This native workflow eliminates the need to export attendance records or revenue reports to external payroll software.

Secure Virtual Telehealth Consultations

Practitioners can conduct video healthcare consultations for clients who prefer or require remote treatment. The telehealth system supports individual care sessions, family consultations, and group therapy sessions. Video links are generated automatically inside patient records, and session notes are directly linked to the client chart and appointment history.

Patient Retention through Bundled Packages and Memberships

Clinics can design custom care plans, multi-visit packages, and recurring patient memberships to encourage long-term care adherence. Staff can invoice clients, set up recurring subscription payments, and track remaining package visits directly inside client files. Automated review management tools also collect Google reviews from satisfied patients to help build local reputation.

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Jane FAQs

What features are included in a standard Jane monthly plan?

Base subscription plans encompass core practice management tools including online scheduling, charting, intake forms, telehealth, secure messaging, patient communications, financial reporting, and billing functionality. Most primary tools are provided within the base plan. Optional paid add-ons are available for specialized capabilities such as integrated payment processing, practice website creation, and dedicated search engine optimization.

What types of healthcare practices can use Jane?

Jane is constructed for a variety of health and wellness disciplines, such as physiotherapy, chiropractic care, massage therapy, mental health, acupuncture, and naturopathic medicine. The platform adapts to individual practitioners launching private practices as well as larger organizations operating across multiple clinic sites.

How does Jane handle data security and privacy compliance?

Jane maintains SOC 2 Type 2 compliance across five core criteria covering security, system availability, processing integrity, confidentiality, and privacy standards. To facilitate payment processing, the platform maintains PCI DSS compliance without storing or transmitting credit card details directly. Built-in security options include two-step verification, retention schedule management, and protocols for lost devices.

How quickly can a clinic launch a website using Jane Websites?

Using the built-in artificial intelligence builder, a practice can generate a full website in approximately 60 seconds. The tool draws information from the user's existing account to compose site text and select images suitable for their specialty. Once published, the website updates daily to reflect new staff members and service offerings.

What services are provided by the Jane SEO add-on?

Jane SEO pairs clinics with an internal team of specialists who manage local search engine optimization. The team performs website audits, configures Google Business Profile listings, conducts local keyword research, publishes monthly content updates, monitors search performance across Google Maps and AI search tools, and conducts regular strategy meetings with clinic owners.

How does the AI Scribe charting feature work?

AI Scribe listens during client appointments or processes notes to generate draft clinical charts automatically. Healthcare providers review the draft entries, apply necessary edits, and sign the finished charts. Practitioners report that AI Scribe reduces documentation work by two to five hours each week.

Does Jane help practices import data from previous software systems?

Yes, switching to Jane includes guided onboarding support. The vendor's onboarding team assists clinic personnel with account setup and helps import client records, appointment schedules, and clinical chart histories from existing systems, ensuring a smooth transition with minimal operational downtime.

Can practice owners run payroll directly within Jane?

Yes, Jane features integrated payroll functionality that enables administrators to calculate and execute compensation payments for both salaried workers and independent contractors directly within their account dashboard in a few minutes, avoiding the need to export records to external payroll software.

What customer support resources does Jane provide?

Jane provides telephone and email support from a dedicated team. Users have access to step-by-step documentation guides, video tutorials, personalized onboarding sessions, a system status page, an online practitioner community, and Front Desk, a free magazine featuring practice management advice.

Is Jane suitable for multi-location healthcare clinics?

Yes, Jane is built to support growing businesses, including multi-location practices. The software allows practice owners to manage schedules, room resources, staffing, financial reporting, and client records across multiple clinic locations within a single platform.

Who uses Jane?

Jane is designed specifically for allied health practitioners, clinic owners, administrative staff, and multi-disciplinary medical teams. The platform caters to a wide range of wellness and healthcare disciplines, accommodating individual solo practitioners who are launching new practices as well as established organizations operating across multiple clinic locations.

  • Physiotherapy Clinics
  • Chiropractic Practices
  • Massage Therapy Practices
  • Mental Health Practices
  • Acupuncture Clinics
  • Naturopathy Practices
  • Solo Healthcare Practitioners
  • Multi-Location Health Clinics

Jane pros and cons

Until real users review Jane, this tab shows what the vendor highlights and the points worth checking — never invented opinions.

What Jane highlights

  • Unified platform covering scheduling, clinical documentation, insurance billing, and payments
  • AI Scribe feature to convert patient encounters into draft clinical chart notes
  • Automated website creation builder that sets up a clinic site in 60 seconds and syncs daily
  • Dedicated SEO team providing monthly updates, keyword research, and Google Business Profile management
  • Native payroll functionality for processing payments to both employees and independent contractors
  • Compliance with SOC 2 Type 2 criteria and PCI DSS standards for data security

Points to check before choosing

  • Jane's website does not list specific subscription plan prices or currency amounts
  • The vendor's website does not state whether a free trial period is available
  • Data residency options and server host locations are not detailed on the vendor's website

Jane features

Online Booking

A self-service booking portal that enables patients to schedule appointments online based on real-time practitioner schedules, available room resources, and specific treatment choices. The system operates around the clock to eliminate telephone tag and keep appointment calendars full.

AI Scribe

An artificial intelligence charting tool that records clinical consultations and automatically drafts chart notes. Practitioners can review the generated clinical notes, make adjustments, and sign off in a few minutes, saving between two and five hours of documentation time each week.

Telehealth

Encrypted video conferencing capabilities embedded directly within the scheduling system. Healthcare providers can conduct compliant online consultations for individual patients, families, or therapy groups without requiring external third-party software applications.

Intake Forms

Digital documentation tools that allow clinics to send intake questionnaires, medical history forms, and legal consents to patients before their visits. Collected information populates directly into client charts, reducing administrative paperwork at the front desk.

Jane Payments

An integrated payment processing service that enables clinics to securely store client credit card details, process payments during checkout, send online invoices, and manage client balances directly inside the platform while maintaining PCI DSS compliance.

Jane Payroll

A native financial processing feature designed to calculate and execute payroll for clinic employees and independent contract workers within minutes, relying on internal attendance, treatment, and financial records.

Jane Websites

An AI-assisted web development builder that generates a customized clinic website in approximately 60 seconds by pulling information directly from the user's account. The website syncs daily to update practitioner profiles and treatment lists without requiring coding.

Jane SEO

A dedicated optimization service where internal specialists perform local search optimization, Google Business Profile management, keyword research, and website updates to improve clinic visibility across Google Maps, local searches, and AI results.

Billing & Insurance

A suite of financial tools for managing insurance claims, verifying patient coverage eligibility, tracking outstanding account balances, generating claim statements, and submitting claims to external billing partners and clearinghouses.

Packages & Memberships

Tools for structuring and selling bundled treatment packages and recurring care memberships. The system tracks remaining treatment counts, manages subscription billing schedules, and links package usage to patient accounts.

Reporting & Analytics

Real-time reporting dashboards that provide data on clinic performance, practitioner productivity, revenue metrics, appointment fill rates, outstanding client balances, and overall operational growth across one or more locations.

Secure Messaging

An encrypted communication module allowing healthcare providers and patients to exchange private messages regarding treatment plans, follow-up instructions, and care updates while preserving client privacy and data security.

Patient Mobile App

A mobile client application named Jane for Clients that provides patients with a direct channel to book appointments, review upcoming session details, update personal information, and manage their care schedules from mobile devices.

Virtual Assistants & Receptionists

Administrative support services providing real people trained in clinic workflows to assist healthcare practices with remote front-desk tasks, telephone handling, appointment management, and patient reception duties.

Ratings & Reviews

An automated review management system that prompts satisfied clients to submit feedback and Google reviews, helping clinics manage their online reputation and display 5-star Google ratings directly on their practice website.

Invoicing & Sales

Billing tools that allow clinic personnel to create, send, and monitor invoices for provided clinical services, membership fees, and retail product sales, tracking payment status across all transactions.

Jane pricing

We don't publish prices: they change often and differ by country. Check current plans on Jane's own pricing page.

Jane organizes its software pricing into monthly subscription plans structured to support practices at various stages of growth, from solo practitioners to expanding multi-location clinics. Most core features, including scheduling, charting, intake forms, billing, patient messaging, and telehealth, are included in standard monthly plans. Optional add-ons are available for specialized features such as payment processing, website generation, and managed search engine optimization. Jane's website does not list specific dollar amounts or currency rates for its plans.

Free plan
No
Free trial
Not stated on the site

See Jane pricing

Jane integrations

Jane integrates with specialized external applications to handle specialized billing, electronic claim submissions, document management, and exercise prescription. By connecting with trusted healthcare software, the platform allows clinics to extend their administrative, financial, and clinical workflows.

  • Claim.MD
  • Documo
  • TELUS eClaims
  • Fullscript
  • Wibbi
  • Physitrack

Jane support

Jane offers direct customer support through phone and email channels, staffed by a dedicated support team. Practices transitioning to the platform receive personalized onboarding and migration support to import client charts, appointment schedules, and existing records. Additional support resources include step-by-step guides, video tutorials, an active online community of healthcare practitioners, a system status monitoring page, and Front Desk, a free digital magazine for clinic owners.

  • Phone Support
  • Email Support
  • Personalized Onboarding
  • Step-by-Step Guides
  • Jane Community
  • Front Desk Magazine
  • Status Page
  • Video Tutorials

Jane reviews

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This page was written with AI from 6 pages of jane.app's own website (read on Sep 16, 2026) and checked automatically: no copied wording, no prices, and no figure that isn't on the vendor's site. Nobody on our team has tested Jane.

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