Eleven Labs: Collaboration & Productivity software

Eleven Labs is an artificial intelligence platform that generates speech, music, sound effects, and video content.

What is Eleven Labs?

ElevenLabs is an artificial intelligence research and audio infrastructure company that provides tools for speech synthesis, voice cloning, speech recognition, music generation, sound design, video creation, and conversational agents. The underlying models power a wide spectrum of creative, enterprise, and developer applications. Access to the technology is organized through four main platforms: ElevenCreative for browser-based asset creation, ElevenAgents for automated conversational management, ElevenAPI for developer integrations, and Reception AI for virtual call answering.

ElevenCreative functions as a web-based editor for producing podcasts, audiobooks, video voiceovers, social media content, and advertisements. It enables users to synthesize realistic, controllable speech across more than 70 languages, compose music in diverse genres, design custom soundscapes, and clone human voices from short audio samples. Creators can also choose from a library of over 10,000 existing voices or utilize integrated third-party models like Veo, Wan, Kling, and Seedance to generate images and videos directly within the platform.

ElevenAgents provides the infrastructure to build, launch, and manage interactive voice and chat assistants across telephone, web chat, email, and WhatsApp. Designed for customer experience workflows, these agents utilize low-latency speech generation and emotional expressiveness to answer customer inquiries, perform task workflows, and connect to CRM and ticketing platforms. Non-technical teams can design agent logic using a visual builder, simulate conversations prior to launch, and track performance analytics.

ElevenAPI provides programmatic access to ElevenLabs foundational models through REST endpoints and SDKs available in Python and TypeScript. Developers can deploy specialized text-to-speech models optimized for expressiveness, consistency, or low latency, such as Eleven Flash v2.5 operating at 75ms latency. For transcription and speech recognition, Eleven Scribe delivers automatic speech recognition with speaker diarization, character-level timestamps, and domain-specific options for clinical audio.

Security and deployment options cater to enterprise requirements through Virtual Private Cloud (VPC) options, private cloud deployments, and regional data residency settings. Security standards support SOC 2 Type II, GDPR, and HIPAA compliance readiness alongside Zero Retention Mode. Additionally, ElevenLabs implements a safety framework that includes active content moderation, accountability protocols, and audio provenance tracking to detect AI-generated audio.

Main category: Collaboration & Productivity
Also listed in: AI Tools
Official website: elevenlabs.io
Status: Not yet published

Eleven Labs use cases

Multilingual Customer Support Automation

Organizations can deploy omnichannel conversational agents using ElevenAgents to manage inbound customer inquiries across phone, chat, email, and WhatsApp. These agents handle routine tasks such as account inquiries, billing questions, order tracking, and troubleshooting across 70+ languages. By integrating directly with CCaaS platforms, CRMs, and helpdesk tools like Zendesk or Salesforce, the agents automatically resolve standard requests, execute business workflows, and pass complex cases to human staff with full conversation context and interaction history.

Audiobook and Content Voiceover Production

Creators and publishers use ElevenCreative to produce voiceovers, podcasts, and audiobooks with natural speech synthesis. Users can choose from a library of over 10,000 voices, generate custom voices from text prompts, or clone existing human voices using short audio recordings. The platform's editor allows creators to adjust emotional tone, timing, and expressiveness across more than 70 supported languages. Additionally, users can license iconic public figure voices from the ElevenLabs Iconic Marketplace for commercial storytelling projects.

Real-Time Telephony and Call Center Automation

Contact centers deploy ElevenLabs voice agents onto existing telephony infrastructure using SIP trunking or integrations with providers like Twilio, Amazon Connect, RingCentral, and Genesys. Operating with low latency and expressive voice output, these agents handle high-volume inbound and outbound phone calls. They can perform automated scheduling, appointment confirmations, qualification, dispute intake, and survey collection. For small and medium businesses, Reception AI offers an out-of-the-box virtual receptionist to manage incoming calls and bookings.

AI-Generated Music and Sound Design

Media producers, game developers, and advertisers utilize ElevenLabs audio generation tools to craft custom sound effects and studio-quality musical compositions. Users input natural language prompts specifying genre, style, or structure to generate instrumental tracks or songs with vocals. In addition, the platform includes a searchable library of sound effects and allows creators to design tailored soundscapes, ambient noise, and atmospheric audio cleared for commercial usage depending on subscription tiers, backed by partnerships with UMG, labels, and artists.

Video Dubbing and Localization

Global media companies, educators, and marketers leverage Dubbing v2 to localize video and audio content while preserving the original speaker's emotional performance and vocal characteristics. The software transcribes, translates, and synthesizes multi-language audio across more than 70 languages. Organizations like Duolingo and Clay utilize AI voice technology to streamline product localization, scale educational character content, and distribute marketing campaigns internationally without re-recording audio with regional voice actors.

Programmatic Audio Integration via API

Software developers embed voice generation and speech-to-text functionality into their applications using ElevenAPI, supported by Python and TypeScript SDKs. Using low-latency models like Eleven Flash v2.5 (75ms response time) or high-accuracy speech recognition like Scribe v2, developers can add voice capabilities to software tools, coding assistants, and interactive devices. The API supports streaming audio output, WebSockets connections, forced alignment, and custom voice remixing for custom developer workflows.

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Eleven Labs FAQs

What primary platforms does ElevenLabs offer?

ElevenLabs provides four main delivery methods built on its AI audio research: ElevenCreative, a browser web app for creators to generate speech, music, videos, and sound effects; ElevenAgents, a platform for building, deploying, and monitoring conversational voice and chat agents; ElevenAPI, providing REST interfaces and Python/TypeScript SDKs for developers; and Reception AI, a virtual phone receptionist for small businesses.

How does consumption and billing work across ElevenLabs tools?

ElevenLabs uses a credit system shared across all products. Text-to-speech synthesis consumes one credit for every character of input text. Other capabilities, such as audio transcription or music generation, are charged based on the seconds of audio processed. Monthly credits reset every billing cycle, and unused credits can roll over for up to two months.

What languages and voice customization options are available?

ElevenLabs supports speech generation and dubbing in over 70 languages. Users can select from a library of more than 10,000 voices, create original synthetic voices using text prompts through voice design, or clone human voices from short audio recordings. Expressive controls allow adjustment of tone, emotion, and delivery across different conversation contexts.

How low is the response latency for real-time voice agents?

For real-time speech synthesis and interactive conversational agents, ElevenLabs offers specialized models such as Eleven Flash v2.5, which operates with response latencies as low as 75 milliseconds. These ultra-low latency models ensure smooth responses that eliminate pauses during live voice interactions over phone lines, WebSockets, or software applications.

What security and compliance certifications are supported?

ElevenLabs supports enterprise security standards including SOC 2 Type II, GDPR, and HIPAA compliance readiness. The platform provides end-to-end encryption in transit and at rest, Virtual Private Cloud (VPC) deployments, regional data residency choices, and a Zero Retention Mode to ensure sensitive customer audio and conversation data remain protected.

Can ElevenAgents integrate with existing CRMs and telephony systems?

Yes, ElevenAgents connects to helpdesk, CRM, and telephony infrastructure through pre-built integrations and APIs. Supported systems include Salesforce, Zendesk, HubSpot, Zapier, Twilio, RingCentral, Amazon Connect, Genesys, Vonage, Exotel, and standard SIP trunking, enabling conversational agents to access customer records, execute workflows, update tickets, and manage phone calls.

What is the Iconic Marketplace on ElevenLabs?

The Iconic Marketplace allows creators and enterprise teams to license the AI voices and intellectual property of famous historical figures, actors, and brand characters. Available voices include Sir Michael Caine, Stan Lee, Judy Garland, Optimus Prime, and Hasbro IP. Licensed voices include commercial usage rights for media production, storytelling, and brand campaigns.

How accurate is the Eleven Scribe speech-to-text transcription?

The Scribe v2 speech recognition model achieves up to 98% accuracy. It supports real-time transcription, speaker diarization to differentiate between multiple speakers, and character-level timestamps. ElevenLabs also offers a specialized medical transcription model that reduces recognition errors on isolated clinical terminology by 15% compared to Scribe v2.

What third-party image and video models are integrated into ElevenCreative?

ElevenCreative allows creators to turn text descriptions or static images into video content alongside audio generation. It integrates video generation models including Veo, Wan, Kling, and Seedance, enabling users to generate and edit multimedia content, ads, social posts, and film assets directly within the browser editor.

How does ElevenLabs handle AI safety and audio provenance?

ElevenLabs incorporates a multi-layered safety defense system managed by a dedicated safety team covering research, engineering, and policy. The framework includes active content moderation to detect technology misuse, accountability measures for policy violations, and provenance tracking tools that allow users and organizations to identify if audio was created using ElevenLabs AI models.

Who uses Eleven Labs?

ElevenLabs is designed for creators, producers, developers, small and medium businesses, and enterprise organizations. Roles using the software include media creators, game developers, customer support teams, contact center operators, software engineers, and marketers across industries such as e-commerce, SaaS, financial services, healthcare, education, retail, and entertainment.

Creators & Editors
Software Developers & Engineers
Customer Support & Contact Center Teams
Small & Medium Businesses
Enterprise Organizations
E-Commerce & Retail
Financial Services
SaaS & Technology

Eleven Labs pros and cons

Until real users review Eleven Labs, this tab shows what the vendor highlights and the points worth checking — never invented opinions.

What Eleven Labs highlights

Supports expressive speech synthesis and voice cloning in 70+ languages
Ultra-low latency speech models down to 75ms for conversational AI
Omnichannel agent deployment across phone, chat, email, and WhatsApp
Enterprise security features including SOC 2, HIPAA, GDPR, VPC, and Zero Retention Mode
Curated Iconic Marketplace featuring officially licensed voice IP like Hasbro and Sir Michael Caine

Points to check before choosing

Commercial usage rights for generated music and licensed voices vary depending on the active subscription tier
Unused account credits roll over for a maximum of two months before expiring
Specific regional data residency availability should be confirmed based on deployment requirements

Eleven Labs features

Text to Speech Synthesis

ElevenLabs generates realistic speech from text inputs using advanced proprietary models like Eleven v3 and Eleven Multilingual v2. Supporting over 70 languages, the system provides emotional control, fine nuances, and consistent audio quality. Users can select models optimized for specific requirements, ranging from high emotional expression to low-latency generation for real-time interactive applications.

ElevenAgents Visual Builder

ElevenAgents provides a visual interface for designing, configuring, testing, and deploying conversational AI agents without writing code. Non-technical users can construct complex conversation workflows, establish deterministic steps, apply business logic, and integrate CRM data. The platform includes simulation tools to test agent behavior under real-world scenarios before publishing them to live channels.

Voice Cloning and Design

The platform allows users to replicate human voices or design entirely original ones. Instant voice cloning constructs a synthetic replica from a brief audio recording, while voice design creates unique voices based on text prompts describing specific vocal attributes. In addition, users can access a searchable library containing over 10,000 community and professional voices.

Eleven Scribe Speech to Text

Scribe v2 is an automatic speech recognition (ASR) model delivering up to 98% transcription accuracy. It supports real-time transcription, speaker diarization to distinguish different speakers, and character-level timestamps. A dedicated medical variant is available that reduces errors on isolated clinical terminology by 15% compared to standard models.

Iconic Voice Marketplace

The Iconic Marketplace allows creators and enterprises to license officially approved AI voices and intellectual property of historical figures, celebrities, and iconic characters. Available options include Sir Michael Caine, Stan Lee, Judy Garland, Optimus Prime, and Hasbro characters, with commercial usage rights granted for media, entertainment, and brand projects.

AI Music Generation

Eleven Music creates studio-grade musical tracks from natural language descriptions. Users can specify genres, styles, structures, instrumental preferences, or vocal requirements. Developed in partnership with artists, labels, and publishers like Universal Music Group, the model produces multi-genre arrangements cleared for commercial use according to account subscription tiers.

AI Video and Image Generation

Integrated within ElevenCreative, the image and video tools allow users to turn ideas, prompts, and static images into video content. The system incorporates third-party video generation models such as Veo, Wan, Kling, and Seedance, enabling creators to produce marketing visuals, social media content, and film assets in one workspace.

Dubbing and Localization

Dubbing v2 automatically translates and dubs video and audio content across multiple languages while preserving the voice characteristics, emotion, and performance of the original speaker. The system automates transcription, translation, and vocal alignment to facilitate global content localization across 70+ languages for media companies, educators, and international brand marketing campaigns.

Omnichannel Communications

Conversational agents deployed through ElevenAgents can communicate across multiple touchpoints simultaneously, including phone, web chat, email, and WhatsApp. The platform maintains uniform agent logic and context across all channels, enabling interactions, consistent branding, and unified customer history tracking regardless of how the end user gets in touch.

Enterprise Security and Compliance Guardrails

ElevenLabs includes security features such as SOC 2 Type II, GDPR, and HIPAA compliance readiness, end-to-end encryption, regional data residency, and Zero Retention Mode. Organizational administrators can set granular user permissions, enforce deterministic conversational boundaries, and establish behavioral guardrails to keep agent outputs aligned with compliance policies.

Sound Effects Generator

The sound design tools allow creators to generate custom sound effects, ambient audio, and soundscapes from natural language text prompts. Users can also search and utilize an existing sound effects library to layer audio into films, advertisements, games, and podcasts directly within the browser editor.

Low-Latency Speech Models

Engineered specifically for real-time conversational applications, models such as Eleven Flash v2.5 deliver speech response latencies down to 75 milliseconds. These ultra-low latency models prevent conversational pauses during live AI voice agent interactions conducted over telephone networks, WebSockets, or interactive web and mobile software applications.

Eleven Labs pricing

We don't publish prices: they change often and differ by country. Check current plans on Eleven Labs's own pricing page.

Usage across ElevenLabs products is calculated using a shared credit system. Text-to-speech generation consumes one credit per character of input text, while other capabilities are billed per second of processed audio. Credits reset on a monthly basis, and unused credits can roll over for up to two months. Specific subscription tiers and pay-as-you-go options are offered, with commercial rights varying according to subscription level. Enterprise quotes and custom deployments are available upon contacting sales.

Free plan: Not stated on the site
Free trial: Not stated on the site

See Eleven Labs pricing

Eleven Labs integrations

ElevenLabs provides pre-built integrations for conversational agents across several categories, including CRM, automation, telephony, support, and scheduling. It also offers REST APIs and SDKs in Python and TypeScript for custom integrations.

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Eleven Labs support

Support options provided by ElevenLabs include online documentation with developer guides, API references, tutorials, and quickstart materials. Enterprise customers receive custom deployment assistance, elevated support options, and launch guidance. The website also provides a contact sales option for enterprise inquiries.

documentation
contact sales

Eleven Labs reviews

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This page was written with AI from 7 pages of elevenlabs.io's own website (read on Sep 15, 2026) and checked automatically: no copied wording, no prices, and no figure that isn't on the vendor's site. Nobody on our team has tested Eleven Labs.

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